Shipping Policy

 1. Expected Delivery Time

SHIP TO	STANDARD (BUSINESS DAYS)
United States	10-16
Canada	12-18
Mexico	12-18
United Kingdom	10-16
France	10~17
Germany	10~17
Spain	10~17
Italy	10~17
Switzerland	10~17
Netherlands	10~17
Sweden	10~17
Denmark	10~17
Belgium	10~17
Poland	10~17
Finland	10~17
Ireland	10~17
Norway	10~17
Austria	10~17
Brazil	11~19
Australia	9~11
Singapore	9~11
South Korea	9~11
Japan	9~11
Thailand	9~11

You will receive an email to inform you of the tracking link after sending out the package!

2.Shipping fee

Shipping costs will be calculated and displayed at checkout.

3.Exclude taxes

All international orders are subject to customs and duty fees as defined by the country of import. These fees are not included in your order and shipping total. All fees must be paid by the parcel recipient. Any item that is returned because the customer is not paying customs duties will not be able to process the refund.
By placing an order, you authorize DollzBJD to import your product on your behalf and agree to DollzBJD delegating the import of your products to a third party. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import upon the arrival of your order based on the product value.

4.Handling time

After placing your order, please allow us 2-3 business days to process and dispatch your items. This is our standard handling time, and we always strive to send out your products as quickly as possible.

If you have any shipping concerns, please email us at dollzbjd@dollzbjd.com for assistance.

5. Additional Information

Please be aware that the above handling times are estimates. Given the handmade nature of all our products, production timelines may be extended due to the complexity of the craftsmanship or the availability of materials. Shipping schedules may also be subject to changes caused by external factors beyond the control of DollzBJD and our logistics partners. These factors may include, but are not limited to, extreme weather conditions, technical disruptions, customs delays, and other unforeseen circumstances.

6. Tracking Your Order

Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number to monitor your parcel's journey right to your doorstep.

7. Need Assistance?

If you have any questions or concerns about your order, or if you need more information about our shipping policies, please don't hesitate to contact our at dollzbjd@gmail.com

Thank you for shopping with DollzBJD! We appreciate your trust in us and look forward to serving you again.