Refund&Return Policy

1. Introduction

At DollzBJD, we strive to ensure our customers have a pleasant shopping experience. If you are not entirely satisfied with your purchase, we're here to help.

2. Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. The product must be in the original packaging.

Please include the receipt or proof of purchase with the returned item.

3. Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

4. Shipping

You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.

If you receive a refund, the cost of the original shipping will be deducted from your refund.

5. Exchanges

We do not accept returns or exchanges without a valid reason. If you receive a product that is damaged or does not match your order's specifications, please reach out to our customer service team, we will guide you through the process.

6. Non-Returnable Items

Any items that have been used or worn.

Any item not in its original condition or damaged for reasons not due to our error.

7. Contact Us

For any questions regarding our return policy or if you need assistance with a return, please contact us at dollzbjd@gmail.com.